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SimpliSafe Text Message Policy

Last updated: November 2025

This Text Message Policy (“Texting Policy”) outlines the procedures and guidelines for sending text messages to consumers on behalf of SimpliSafe, Ltd. (“SimpliSafe”) to recipients located in the United Kingdom. Its purpose is to ensure compliance with the Privacy and Electronic Communications Regulations (PECR). Adherence to this Texting Policy is mandatory for all employees, contractors, and third-party vendors involved in text messaging campaigns on behalf of SimpliSafe. By enrolling to receive text messages from SimpliSafe, you agreed to this Texting Policy and acknowledge and agree that this constitutes a legally binding agreement between you and SimpliSafe.

Unless specified otherwise in our Terms of Service or Privacy Policy, the following applies to text message communications:

Supported Carriers - Text message services are available to most mobile phone carriers in the United Kingdom; including EE, Vodafone, O2, and Three.

Other carriers and phone numbers outside of the United Kingdom may not be currently supported.

Carriers are not liable for delayed or undelivered text messages.

Message and Data Rates May Apply - While SimpliSafe does not impose a separate fee for sending or receiving text messages, your carrier may impose message and data rates (including roaming fees) when you send or receive text messages. Please contact your carrier for more information regarding your plan pricing.

Message Frequency - Message frequency varies based upon the texting services that you opt-in to. Emergency Event and System Alerts are event based and may be sent on a 24x7 basis.

To Receive Emergency Event and System Alerts -  When you provide your telephone number or the number of a different individual authorized to receive Emergency Event and System Alert texts (e.g. Primary Contacts or SimpliSafe system users) and enable corresponding toggles to receive such texts through “Notification Settings” inside of your SimpliSafe mobile app or through “Alerts” inside of your web account on webapp.simplisafe.co.uk or set up Emergency Contacts, you authorize us or those acting on our behalf to send Emergency Event and System Alerts text messages using an automatic telephone dialing system to your mobile telephone number provided to us. This is not required as a condition to conduct business with us.

In some cases, we may send you a welcome message from 88440 to confirm your telephone number and enrollment. In such an event we will provide specific instructions to validate your number or ask you to validate enrollment by replying with “IN”, “Y”, or “Yes” to 88440.

When you opt-in inside of your SimpliSafe mobile app, through your SimpliSafe web account, or by texting “IN”, “Y”, or “Yes” to 88440, you are also confirming that you are able to receive and review this Texting Policy and are able to print or electronically retain a copy for your records. If you are not the primary account holder for the mobile telephone that you are using to enroll, you confirm that you are authorized to, and do, consent on behalf of the account holder to receive messages.

To Stop Emergency Event and System Alerts - You may opt-out of receiving all Emergency Event and System Alert texts by replying to 07860041410 with the keyword “STOP” or to 88440 with the keyword “EXIT”. If texts are sent on our behalf by a third-party vendor, they may offer additional information in such texts containing information on how to opt out. You may also manage and unsubscribe from text message services through “Notification Settings” inside of your SimpliSafe mobile app or through “Alerts” inside of your web account at webapp.simplisafe.co.uk. We may offer texting preference options through multiple online interfaces, any necessary information pertaining to these options and the impact of the opt out will be contained in these interfaces.

To Receive Marketing Messages – When you provide your telephone number and consent to receive marketing text messages from SimpliSafe, you authorize us or those acting on our behalf to send promotional and marketing messages to your mobile telephone number provided to us. These may include offers, product updates, or exclusive discounts.

In some cases, we may send you a confirmation message from 447476 562 858 or 44736 159 4916 to verify your consent. We will provide instructions to confirm your opt-in by replying with “IN,” “Y,” or “YES” to that number. By opting in, you confirm that you can receive and review this Text Message Policy and can retain a copy electronically or in print. If you are not the primary account holder for the mobile number used to enroll, you confirm that you are authorized to, and do, consent on behalf of the account holder to receive marketing messages.

To Stop Marketing Messages – You may opt-out of receiving marketing text messages at any time by texting 447476 562 858 or 44736 159 4916 or replying to a marketing text message with one of these keywords - “STOP”, “STOPALL”, “END”, “CANCEL”, “OPT OUT”, “QUIT”, or “UNSUBSCRIBE”. We may offer texting preference options through multiple online interfaces, any necessary information pertaining to these options and the impact of the opt out will be contained in these interfaces.

Once you opt out, we will opt your number out from receiving our marketing text messages. Please allow up to 48 hours for your opt-out to be processed.

Please note that opting out of text messages does not apply to other forms of marketing communications that SimpliSafe has permission to send you and you may opt out of those communications through separate processes made available to you.

For Help With Marketing Texts - To receive help or support with marketing text messages, reply 'Help' to either 447476 562 858 or 44736 159 4916. If you have an emergency, please dial 999.

If you prefer to opt out using other methods, we encourage you to:

You acknowledge and agree that your consent to text messages will be deemed revoked when received and processed and we will be unable to process your request if you fail to provide the correct telephone number(s).

Changes to Our Telephone Numbers - SimpliSafe reserves the right to change and consolidate our associated telephone numbers (including short and long codes). If you do not agree to receive text messages from new telephone numbers, your sole remedy is to opt-out using the methods described above.

Changes to Your Telephone Number - You agree that if you sell or transfer your SimpliSafe system or change your phone number, you will immediately unsubscribe yourself and other users you have enrolled from all text message services. This is important so we don't keep sending text messages for a system you no longer own or keep sending text messages to someone who has been reassigned your old telephone number.

Changes to Texting Policy - SimpliSafe may revise this Texting Policy at any time by updating this posting. If you are enrolled in text message services and the Texting Policy undergoes any material changes, we will send an email or a text message to note that the Texting Policy has been amended. If you continue to use SimpliSafe text message services following such notice, you thereby agree to the amended Texting Policy. Your sole remedy if you do not agree with a revised Texting Policy is to opt-out.

Limitations of Service - SimpliSafe will not be liable for any delays in the receipt of any text message or failure of text message from being sent. Text messages may not be delivered to you if your phone is not in range of a transmission site, if sufficient network capacity is not available at a particular time, or if your phone is otherwise not powered on or having connectivity to a supported cellular carrier. Even within a coverage area, factors beyond the control of SimpliSafe, third parties acting on our behalf or your wireless carrier may interfere with text message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent text messages may not be timely sent or received and that neither SimpliSafe nor your wireless carrier guarantees that such text messages will be delivered or sent.

Right to Terminate - SimpliSafe reserves the right to unilaterally suspend or terminate text message services, in its sole discretion, and without any prior notice.

Contact Us - For questions regarding this Texting Policy, please contact SimpliSafe Customer Support at 0800 456 1789 or visit https://simplisafe.co.uk/contact-us.